Customer Support Specialist

A company is looking for a Customer Support Specialist - Daylight.

Key Responsibilities :

Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support related to revenue management tools and data feeds

Diagnose and resolve system, data, and performance issues quickly and effectively, escalating as needed to internal teams

Collaborate with Pricing Advisors, CSMs, and Product teams to ensure smooth handoffs, accurate configurations, and timely resolutions

Qualifications :

2+ years of experience in a customer support, operations, or technical troubleshooting role preferably within SaaS, PropTech, or property management

Strong analytical and problem-solving skills with the ability to diagnose and resolve system or data-related issues

Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan, etc.) a plus

Proficiency in Excel and / or Google Sheets for data analysis and reporting

Highly organized and able to manage multiple open tickets or projects simultaneously