Overnight Innkeeper (11pm-7am)

Job Description

Job Description

Overnight Innkeeper (11 PM to 7 AM)

Location : Copper Vine Wine Pub & Inn | New Orleans, Louisiana

Pay : $18–$24 per hour, based on experience

Schedule : Full-time

Who we are

We are a small, service-driven restaurant and inn in the heart of the CBD. Guests choose us for warm hospitality, local know-how, and a calm, reliable presence at all hours. Overnight is quiet but still important. You will be the friendly face that keeps guests comfortable and the property running smoothly.

What you will do

Welcome and assist late arrivals, lost keys, and simple amenity requests like extra towels.

Keep common areas tidy and safe with light touch-ups during the night.

Walk the property at set intervals and keep an eye on doors, corridors, stairwells, and exterior areas.

Spot and report maintenance needs to the management and facilities teams.

Keep a clear, time-stamped log of overnight activities, guest requests, and any incidents.

Follow safety and cleaning procedures.

Handle emergencies professionally using our protocols.

De-escalate issues and, when needed, warn or remove disruptive individuals.

Provide first response to injuries. Call EMS when appropriate and complete incident reports.

Respond to alarms and investigate likely causes.

Offer safe escorts to team members or guests heading to their cars after hours.

Set up early morning coffee and breakfast for guests.

Complete the overnight report and hand-off to the daytime innkeeper.

Help with other reasonable tasks as assigned.

What a great night looks like

Guests feel welcomed, rested, and informed.

The building is secure and presentable.

Small problems are solved quickly, and bigger ones are flagged with clear notes.

The morning team arrives to a clean, accurate handoff and a ready-to-go breakfast setup.

What you bring

Reliable and on time. Overnight coverage depends on you.

High school diploma or equivalent.

One year of related experience or training, or a similar mix of skills and experience.

Comfortable working overnight, including some weekends and holidays.

Integrity and good judgment. Able to work independently and do the right thing.

Hospitality experience preferred.

Strong attention to detail and cleanliness.

Clear, simple communication with guests and teammates.

Basic problem solving for guest needs and urgent issues.

Calm under pressure. Experience defusing tense situations is a plus.

Knows when to escalate to a supervisor and how to reassure guests.

Basic troubleshooting for simple issues like tripped breakers, minor plumbing concerns, thermostat and A / C settings, Wi-Fi resets, and smart TV inputs or remotes.

Physical requirements

On your feet for most of the shift.

Lift up to 45 pounds.

Frequent walking and standing.

Occasional bending, kneeling, crouching, crawling, reaching, sitting, and climbing stairs.

Appearance and conduct

Neat, clean, and well-groomed.

Professional, friendly, and guest-first at all times.

Benefits

$18–$24 per hour based on experience

Professional development opportunities

Discounts on lodging and dining

Employee health and retirement opportunities

If you enjoy quiet nights, helping people, and leaving a place better than you found it, we would love to meet you.

We’re here to add something unique to the social landscape of New Orleans.

Our presentation may be casual, but our standards are HIGH–not only for what we serve, but also for our team. As a company, we strive to be the finest and most innovative in the hospitality industry.

How will we achieve this?

By hiring the right people for the right position and giving them the tools to succeed in the best city in America.

Brechtel Hospitality offers outstanding career opportunities for talented, highly motivated individuals with an eye for detail and an appreciation for the exceptional quality and level of service we deliver. Each of our concepts offer a fast paced and dynamic environment for individuals to shine.

More than just an equal opportunity employer, Brechtel Hospitality enthusiastically celebrates the powerful and profound diversity of our team. We believe that talent, drive and experience are the only relevant criterion for considering new team members.

At Copper Vine, we are always looking to meet innovative and hospitality minded people to join our team.

If you’re a wine enthusiast that appreciates the fast pace of downtown and a desire for cultivating relationships, we want to hear from you!

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