Senior Site Reliability Engineer

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

The Site Reliability Engineer (SRE) III is responsible for ensuring the scalability, reliability, and performance of production systems through automation, observability, incident response, and infrastructure engineering. This role involves designing and implementing robust operational processes and tooling to support highly available, fault-tolerant systems in a cloud-native environment.

The SRE III collaborates closely with engineering squads, product teams, and stakeholders to embed reliability best practices across the software delivery lifecycle. The role includes ownership of system uptime, service level objectives (SLOs), and operational excellence, along with mentoring junior engineers and leading cross-functional initiatives that improve system resilience.

Our flexible / hybrid work schedule includes 3 in-person days at either our Chicago, IL office, Quincy, MA office, or Salisbury, NC office and 2 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Design and implement infrastructure solutions that ensure system availability, scalability, and reliability across cloud-native environments like AKS and Kubernetes.
• Develop automation for provisioning, deployment, configuration, monitoring, and incident remediation using tools such as Terraform, ArgoCD, and GitHub Actions.
• Collaborate with engineering teams to define and track service level objectives (SLOs) and service level indicators (SLIs).
• Build and manage microservices-based platforms leveraging Spring Boot, Java, Tomcat, and Redis.
• Monitor production environments using Datadog and proactively address performance and reliability issues.
• Perform root cause analysis and lead post-incident reviews to drive continual improvement.
• Manage CI / CD pipelines and deployment automation using GitHub, Docker, and container orchestration technologies.
• Create and maintain infrastructure as code (IaC) using Terraform, with deployment pipelines integrated into GitOps workflows.
• Lead and support operational readiness reviews, game days, chaos engineering practices, and failure mode analysis.
• Build scalable observability and alerting frameworks with Datadog.
• Implement resilient, asynchronous architectures using Kafka for event-driven services.
• Reduce operational toil through self-healing automation and proactive system tuning.
• Troubleshoot Linux-based environments such as Ubuntu and optimize them for reliability.
• Provide on-call support and ensure 24 / 7 / 365 system reliability for mission-critical applications.
• Collaborate with the security team to enforce secure operational practices and cloud compliance.
• Mentor junior engineers and contribute to documentation, technical design, and knowledge-sharing across the organization.

Qualifications

Salary Range : $125,040 - $187,560

Ahold Delhaize USA is an equal opportunities employer.

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