Lead Supervisor, Gas Dispatch, Field Operations Support & Controls

About us

The Lead Supervisor, Gas Dispatch, within the Field Operations Support & Controls position is a highly visible role. The ability to develop key metrics by working with the leadership team and using benchmark standards to create a first-class Operations delivery model. The ability to produce reports, including PowerPoint presentations, and having a strong gas operational, analytical background to analyze data is essential. Having the capability to present and write clear and concise explanations that explain various fluctuations and performance measures to senior leadership is a must. It will require a long-term commitment to the success of the Gas Dispatch Team.

Location : Onsite Hanson Pl., NY

Daily, we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most, connecting people to the energy they need for their lives. The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.

To be successful, we must anticipate our customers' needs, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires us to deliver on our promises and look for new opportunities to grow ourselves and our business.

Lead the 24 / 7 team of Supervisors and dispatchers to ensure compliance with all laws, regulations, and Company policies and achievement of mandated emergency response and other internal targets. This position may require working rotating 8-hour shifts.

Job Purpose

The primary responsibility of the Lead Supervisor is to work very closely with the Field Operations and Programs Organization by leveraging the capabilities (i.e., personnel, methodology, and tools) to identify opportunities for improvement in safety, operations, performance management, customer service, and compliance. The successful candidate will lead working groups actively collaborating in work and resource management and delivering improved end-to-end processes through diagnosis, design, test / refinement, and implementation phases while minimizing daily business disturbance and ensuring compliance with regulations. This position is responsible for facilitating effective communication between stakeholders.

The Lead Supervisor, Gas Dispatch Operations, will Lead the development and delivery of standardized end-to-end processes to support future business. He or She will collaborate across all Field Operations and Customer Delivery Groups, driving consistency across all legacy operating companies with specific efforts to improve efficiency and leverage best practices.

• This role will serve as a business process expert, defining the business processes and performing any required business process re-engineering.
• Analyze, design, and deliver new business processes related to Work and Resource Management.
• Work with the business and other stakeholders to assess current capabilities and identify high-level customer requirements.
• Serve as a liaison to the business community. Participate in a user and task analysis to maintain the business community's perspective. Ability to work with union-represented and management personnel to build engagement and design ease of use and sustainability into new processes and systems.

Key Accountabilities

Qualifications

More Information

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Downstate NY Salary : $119,000 - $140,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.