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Guest Experience Supervisor

Guest Experience Supervisor

The Wills GroupIndian Head, MD, US
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Guest Experience Supervisor

Join Dash In as our Guest Experience Supervisor! Dash In is more than a convenience storeit's a community-focused brand that's part of the Wills Group family. With over 50 locations across the Mid-Atlantic, Dash In combines high-quality food, fuel, and retail services to create a one-stop destination for our guests. From freshly prepared food to top-tier customer service, we aim to redefine what a convenience store can be.

We are proud to be Great Place to Work Certified and recognized as Fortune's Best Workplace in Retail, reflecting our commitment to creating an exceptional environment for our team members and guests alike. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do!

Your Role in Creating Remarkable Experiences :

  • Team Leadership & Development : Collaborate with the Guest Experience and Store Managers to build and train a high-performing team, ensuring smooth front-of-house operations and equipping your team with the tools to deliver exceptional guest experiences.
  • Guest Engagement : Proactively engage with guests, addressing their questions and concerns while supporting associates in maintaining a "no wait" experience.
  • Operational Efficiency : Monitor customer flow, open registers as needed, and uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  • Inventory & Task Management : Communicate effectively with the Guest Experience Manager regarding ordering and inventory needs, and complete assigned tasks as directed by the Guest Experience and Sr. Store Managers.
  • Problem Solving & Service Excellence : Demonstrate strong multitasking and problem-solving abilities, with a focus on delivering exceptional guest experiences through excellent people skills.

What We're Looking For :

  • Experience : Minimum 1 year of experience in food service or retail supervisory role or equivalent.
  • Education : High school diploma or equivalent (2-year college degree preferred).
  • Ambition : Drive for results and ability to adapt to change with attention to detail.
  • Communication : Strong interpersonal and communication skills.
  • Physical & Mental Stamina : Ability to lift up to 50 lbs. and ability to use POS technology.
  • Successful completion of background check and drug screening.

    • Preferred Qualifications :

  • Active ServSafe certification.

    • Benefits and Perks :

  • Up to 3 weeks of PTO, including vacation, sick leave, and personal days PLUS 9 holidays with bonus pay and 2 paid service days per year.
  • 100% tuition reimbursement.
  • Affordable medical, dental, and vision plans with HSA option.
  • Paid Parental Leave.
  • Pet insurance, basic life insurance, and short-term disability.
  • Financial Well-being : Employer 401(k) match up to 7%.
  • Extensive training programs.
  • Free coffee, fountain beverages, and discounts on fresh food and car washes.
  • Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

    • Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

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    Guest Experience Supervisor • Indian Head, MD, US

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