Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Seattle, Washington. In this contract position, you will play a key role in ensuring customer satisfaction by managing accounts, processing orders, and addressing inquiries. If you excel at multitasking and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities :

• Handle customer accounts with accuracy and professionalism, ensuring all orders are processed efficiently.
• Utilize external warehouse websites to manage inventory data and maintain up-to-date information.
• Communicate proactively with customers regarding delays, issues, or updates related to their orders.
• Respond promptly to inquiries via email and other communication channels, ensuring excellent customer service.
• Update container reports on a weekly basis using Excel to maintain accurate records.
• Generate daily invoices for customer orders and issue credit memos when necessary.
• Provide backup support to the Customer Service Manager as required.
• Perform additional job-related tasks to support overall operations and customer satisfaction.
• Proven experience in call center customer service or a related field.
• Proficiency in managing multiple browser tabs and navigating various systems.
• Strong skills in email correspondence and written communication.
• A focus on customer success and the ability to resolve issues effectively.
• Familiarity with addressing connectivity problems and troubleshooting.
• Proficiency in Microsoft Excel for reporting and data management.
• Excellent organizational and multitasking abilities.
• Ability to work collaboratively in a team-oriented environment.