Customer Success Project Manager

Customer Success Project Manager

Legrand has an exciting opportunity for a Customer Success Project Manager to join the Starline Team in Canonsburg, PA.

Starline Holdings LLC, a company of Legrand N.A is seeking a Customer Success Project Manager. The primary function of this role is providing high-level project management expertise, as well as, commercial leadership and operational awareness to ensure customer projects are executed and delivered as expected. The role shall partner with sales, operations, planning, and leadership in order to lead and support activities aimed at defining and executing the project scope and delivering the project on time according to contractual obligations, which will maintain a high level of customer satisfaction throughout the project lifecycle. The role will work with sales executive leadership and customer service leadership and support to customer demands are clear and delivered upon and assist the manufacturing and operations teams to have the finished goods ready for delivery per project timeline and ensure such teams provide the status of production throughout the manufacturing lifecycle. This role requires a strong project management, ERP experience, planning skills, leadership and communication across multiple functions and a full understanding of the sales and operations business cycle.

Main Job Duties

• Lead and coordinate project communication, documentation and execution of several projects
• Maintain high-level expertise of project management knowledge to deliver project timely
• Prompt leadership and action internally with factory ops team and application engineering to complete outstanding milestones and provide progress updates to customers
• Escalate to head / s of department or manager / s of the responsible party if the responsible party is not cooperating to meet delivery milestones
• Ensure detailed design layouts of busway systems, customer drawings, project tenders, and field inputs are in place for onward project management
• Familiarity with ERP systems in an operations environment and working experience of manufacturing lifecycle, including planning, SIOP
• Working knowledge of Autocad, Revit, MS project (Gantt chart) a plus.
• Compile product technical documentation (catalog sheets, FAQs, Tech Briefs, Reports, installation instructions, O&M, etc.)
• Attend project meetings and document meeting minutes to keep track of progress and be proactive in initiating meetings in writing to clear any outstanding issues to ensure the company is not held liable for any project delay
• Submit payment progress claims, if appropriate and assist with account receivables as needed
• Support the management of the customers project through the entire project lifecycle

Qualifications

Superior project management, organizational, change management techniques, interpersonal and negotiation skills

Pro-active and independent to solve project issues

Aptitude for electrical product applications in power distribution systems

Ability to communicate, articulate, persuade and influence people at all levels, verbally, in writing and by presentation

Self-reliant, flexible, independent and resourceful

Excellent written and verbal communication skills

Ability to understand electrical products and data center applications.

Results oriented, self-motivated individual.

Ability to work remotely and in a team environment.

Strong knowledge of Microsoft Office applications

Ability to travel as required

Working Conditions / Physical Requirements

Note : The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further the job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment.