Spa Concierge

The Woodhouse Day Spa - ClevelandRocky River, OH, US

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Job Description

Benefits :

401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Vision insurance

About the Role :

Join The Woodhouse Day Spa - Cleveland as a Spa Concierge, where you'll be the first point of contact for our guests, ensuring they receive an exceptional experience from the moment they arrive. We're looking for enthusiastic individuals who are passionate about wellness and customer service to enhance our tranquil environment in Rocky River, OH.

Responsibilities :

Greet and welcome guests with a warm, friendly demeanor.

Manage appointment scheduling and ensure smooth guest flow throughout the spa.

Provide detailed information about spa services, packages, and promotions.

Assist guests with check-in and check-out processes efficiently.

Handle guest inquiries and resolve any concerns with professionalism.

Maintain a clean and organized front desk and waiting area.

Collaborate with spa team members to enhance the guest experience.

Promote retail products and services to enhance guest satisfaction.

Requirements :

High school diploma or equivalent; experience in a spa or hospitality setting preferred.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Ability to multitask in a fast-paced environment.

Proficient in using scheduling software and basic computer applications.

Positive attitude and a passion for delivering outstanding customer service.

Flexibility to work evenings and weekends as needed.

Previous sales experience is a plus.

About Us :

At The Woodhouse Day Spa - Cleveland, we have been providing a serene escape for our guests for over a decade. Our commitment to exceptional service and luxurious experiences has made us a favorite destination for relaxation and rejuvenation. Employees love working here because of our supportive culture and dedication to personal growth and wellness.

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Spa Concierge • Rocky River, OH, US