Project Success Manager, Advertising Agency Job at FIVE19 in Richmond

Overview

With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients' needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.

Interested? We are seeking an experienced Project Success Manager to join our team.

Responsibilities

• Partner with the Account Manager in communicating with internal departments to ensure timely, efficient, and accurate execution of marketing deliverables
• Coordinate internal and external meetings, including preparing agendas, taking meeting notes, and tracking action items
• Open jobs, develop and manage project schedules and workflows, ensuring that all tasks move seamlessly through the agency from concept to completion
• Draft, maintain, and distribute key project documents, including Project Request Forms (PRFs), Job Briefs, timelines, and client updates
• Create, maintain and monitor call tracking numbers
• Under the guidance of an Account Manager, communicate proactively with clients about project timelines, content, deliverables, and statuses
• Use project management software (such as Function Point) to track work progress, facilitate team collaboration, and monitor deadlines
• Collaborate closely with creative and strategy teams to keep projects aligned with client objectives and schedules
• Support the Account Manager in monitoring retainer and scope hour balances
• Support the Account Manager and Art Director in fact checking work before it goes to the client
• Anticipate potential roadblocks and provide thoughtful, proactive solutions to keep projects moving forward

Requirements

Note : This position is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.

Benefits

FIVE19 fosters a culture of work-life balance, inclusion and diversity.

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