Customer Service Manager

Job Description

Job Description

Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals.

Duties and responsibilities

Team Leadership and Management :

• Lead, motivate, and mentor a team of customer service representatives.
• Set team goals, monitor performance, and provide regular feedback.
• Recruit, hire, and train customer service staff.
• Address and resolve team conflicts.

Customer Service Operations :

Customer Relationship Management :

Performance Management and Improvement :

Collaboration and Communication :

Manufacturing-Specific Responsibilities :

Other duties as assigned

Qualifications

Education

Work Experience

Working conditions

Physical requirements

Direct reports

Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority / Female / Sexual Orientation / General Identity / Disability / Veteran

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