Talent.com
Branch Technical Service Manager

Branch Technical Service Manager

Bosch-HomeComfortNashville, TN, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other.   Work #LikeABosch

  • Reinvent yourself : At Bosch, you will evolve.
  • Discover new directions : At Bosch, you will find your place.
  • Balance your life : At Bosch, your job matches your lifestyle.
  • Celebrate success : At Bosch, we celebrate you.
  • Be yourself : At Bosch, we value values.
  • Shape tomorrow : At Bosch, you change lives.

Job Description

As a Branch Technical Service Manager for York Factory Direct you will play a pivotal role in ensuring customer satisfaction through providing excellent support and customer service. This position supports dealers, customers, and internal teams through expert troubleshooting, targeted training, and effective warranty administration. The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, service-oriented environment and is committed to delivering responsive, respectful, and solution-focused support.

This role requires a deep understanding of HVAC systems and related technologies, a dedication to continuous learning, and the ability to build strong relationships with both internal and external stakeholders. As a Branch Technical Service Manager, you will serve as a technical resource, trainer, troubleshooter, and liaison between the field and the factory. You’ll be expected to conduct site visits, lead training sessions, manage warranty claims, and support branch operations while maintaining high standards of professionalism, integrity, and responsiveness. Your ability to listen, empathize, and resolve issues efficiently will directly impact customer loyalty and our success.

Job Responsibilities

  • Customer Support : Deliver respectful, solution-focused service to customers via phone, email, and site visits.  Listen actively, resolve issues efficiently, and escalate when necessary.
  • Teamwork :  Collaborate with other Branch Technical Service Managers to support customers, share expertise, and assist as needed.
  • Training : Provide technical training for dealers.
  • Branch & Account Manager Support : Assist with warranty claims, parts lookup, equipment matching, CSA training, and other technical needs.
  • Warranty Administration : File and manage claims, investigate denials, and collaborate with dealers and warranty teams to ensure resolution.
  • Continuous Learning : Stay current with new products and technologies. Complete required training.
  • Other Duties : Perform additional tasks as assigned. Adapt to a dynamic role with varied responsibilities.

    • Qualifications

    Required Qualifications :

  • High School Diploma or equivalent
  • 5+ years HVAC troubleshooting and servicing experience
  • Commercial and residential HVAC experience
  • 5+ years of customer service experience
  • Local and regional travel required

    • Preferred Qualifications :

  • Proficiency in Windows and Microsoft Office software.
  • Strong technical aptitude and troubleshooting skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and as part of a collaborative team
  • Ability to manage multiple tasks and prioritize effectively
  • Commitment to customer satisfaction and continuous improvement

    • Additional Information

    Equal Opportunity Employer, including disability / veterans

  • Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
    • serp_jobs.job_alerts.create_a_job

    Branch Manager • Nashville, TN, US