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Software Analyst

Software Analyst

Canopy Children's SolutionsJackson, MS, US
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Overview

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Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. We are designated a Great Place to Work and value a culture that focuses on trust and helping kids thrive and families overcome challenges. We offer a comprehensive benefits package for all eligible full-time employees, including competitive compensation and health-related benefits.

Software Analyst - Position Overview

  • The Software Analyst is responsible for gathering project requirements and developing innovative technical solutions that support organizational goals.
  • The Software Analyst role leads enterprise IT projects from inception to completion, ensuring timely delivery and alignment with business needs.
  • The Software Analyst provides advanced application and integration support, including Tier 2 / 3 escalations.
  • Key responsibilities include supporting API integrations, strengthening data governance practices, enhancing system security, and leveraging cloud-based tools to improve performance and scalability.
  • Success in this role requires strong leadership, collaboration with solution and administrative staff, and a commitment to delivering high-quality IT services.

Job Responsibilities

  • Conduct detailed and thorough system analysis and requirements gathering for all areas of the organization as they pertain to various projects and organizational goals.
  • Outline and document project milestones, timelines, budgets, and deliverables using available project management tools and materials.
  • Adhere to the IT Change Management process as defined by Change Requests, submissions, and approvals.
  • Assign project-related tasks to team members with achievable, aligned completion dates.
  • Perform regular follow-through to ensure successful and timely implementations.
  • Conduct risk analysis and mitigation planning.
  • Provide Tier 2 and Tier 3 level application support, serving as the point of contact for issue escalations.
  • Provide general IT support across multiple solutions, including resolving issues on the organization's ticketing board and day-to-day troubleshooting.
  • Assist in identifying areas of concern or deficiencies and propose system improvements.
  • Experience administering EHR systems such as CareLogic, Evolv, or similar; solid understanding of EHR processes and workflow.
  • Ability to design and create reports for management; carry out ad hoc reporting using SQL, SSRS, Power BI, MS Access, or similar.
  • Lead teams to implement, configure, test, maintain, and upgrade systems.
  • Perform ongoing analysis of departmental needs and make recommendations for efficient use of applications.
  • Analyze, solve, and correct issues in real time.
  • Be a team player who can multi-task, work independently, and work under pressure; provide prompt user support.
  • Maintain excellent oral and written communication skills; communicate effectively with all levels of personnel.
  • Demonstrate strong analytical and problem-solving skills and a user-focused mindset.
  • Be comfortable making suggestions to improve existing processes and reporting.
  • Perform other duties as assigned.

    • Required Qualifications

  • Bachelor's degree in computer science, Information Systems, Data Analytics, or related field preferred; equivalent work experience considered.
  • At least two years of professional experience in software analysis, application support, or systems integration.
  • Proven ability to manage projects, analyze systems, and translate business requirements into technical solutions.
  • Proficiency in SQL and relational databases (Postgres, SQL Server, MySQL, or cloud-based databases).
  • Experience in reporting and business intelligence tools.
  • Familiarity with APIs and data formats (JSON, XML, HL7 / FHIR) and integration practices.
  • Knowledge of cloud platforms (Azure, AWS, or GCP) and identity management (Microsoft AD / Azure AD) preferred.
  • Project management principles and methodologies experience.
  • Working knowledge of HIPAA regulations and healthcare IT compliance.
  • Strong communication and collaboration skills; ability to translate technical concepts for non-technical audiences.
  • User-focused mindset with a track record of delivering effective support across diverse solutions.
  • This role involves occasional travel.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology

    • Industries

  • Individual and Family Services

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    Software Analyst • Jackson, MS, US