PATIENT SERVICE ASSOCIATE - GI, INFUSION & SPECIALTY AT BRIER CREEK

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Must be available Monday-Friday 6 : 30am-5 : 00pm

Must be able to work in multiple clinics / departments

Coordinate a nd participate in a variety of duties associated with the daily clinic p reparation process,patient identification, patient check-in / out, charge posting,cash management and patient appointment scheduling. The positio n also involves customer service, message distribution, ancillary schedu ling, preparation, and referrals management.

Work Performed

next day preparation activities. Enter pre-visit orders and pre pare newpatient charts. Pick up X-rays, office charts, medical records, reports,petty cash and collections bag. File history sheets, ancillary r eportsand all other required patient record documentation. Return medica l records. Attach HIPPA / Medicare documents to the encounter forms. Check -in patient upon arrival in the practice. Identify correct patient info rmation in Maestro Care. Verify patient demographic data. Edit Maestro C are asneeded. Accurately identify the appropriate account for patient vi sit.Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments a nd balances on accounts due. Imprint all patient specific chart document s and requisition / transmittal documents. Copy, file and distribute insur ancecards as indicated by procedure. Coordinate all labs / procedures as r equested. Maintain private physician office charts. Prepare encounter fo rms. Investigate and account for missing encounter forms. Audit encounte r forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions.Explain billing topatients according to PRMO credit and collection policies. Determine t hes.Make return appointments by scheduling patients into the correct ap poamount of cash to be collected based on insurance plan.Check-outpatien tintment type, entering the primary care physician or referring physicia nand scheduling tests and procedures.Answer telephone, take and deliverm essages to physicians, nurses and others. Report obtained medical inform ation from patients and referring physicians accurately ,completely andt imely. Disseminate messages according to practice communication standard s

Knowledge, Skills and Abilities

Strong verbal an d written communication. Basic PC and data entry skills. Knowledge of me dical terminology and telephone etiquette. Demonstrated ability to organ ize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationsh ips with others. Must be able to apply specific departmental policies ru les and regulations relating to verifying patient information, collectin g payments and maintaining records and forms.

Level Charact eristics

N / A

Duke is an Affirmative Action / Equal Opportuni ty Employer committed toproviding employment opportunity without regard to an individual's age,color, disability, gender, gender expression, gen der identity, geneticinformation, national origin, race, religion, sex, sexual orientation,or veteran status.

Duke aspires to crea te a community built on collaboration, innovation, creativity, and belon ging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backg rounds, and experiences flourishes. To achieve this exchange, it is esse ntial that all members of the community feel secure and welcome, that th econtributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold thes e values.

Essential Physical Job Functions : Certain jobsat Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities.Ad ditional information and provision for requests for reasonable accommoda tion willbe provided by each hiring department.

Education

Work requires knowledge of basic grammar andm athematical principles normally acquired through high school education

Experience

Minimum of one year of work experi encein directly communicating and providing service to patients or publ ic; preferably in a healthcare related field. Experience in effectivelyc oordinating multiple tasks or activities.

Degrees, Licensures, C ertifications

N / A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

&nb sp;

Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and / or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquiredthrou gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N / A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.