BMW Product Concierge

Bobby Rahal Automotive Group - MechanicsburgState College, PA, USA

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ABOUT THE BMW PRODUCT CONCIERGE ROLE

In this position, your primary focus is performing outstanding interactive vehicle demonstration deliveries, ensuring the client has full knowledge of their vehicle's operation.

The schedule for this position involves working some evenings and every Saturday .

Countless opportunities for career development, company-paid anniversary trips, team member recognition celebrations, and so much more - read all about our award-winning culture of caring and awesome benefits at .

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

OUR BENEFITS INCLUDE

Paid time off and six paid holidays after 90 days
Health insurance and other voluntary benefits after 30 days
401(k) participation with company match after 6 months
On the job training and opportunities for advancement across the Team Rahal organization
Team member referral bonuses

What are the day-to-day responsibilities?

Ensures that the vehicle has met all pre-delivery checklist requirements.

Assesses customer knowledge and priorities to personalize delivery.

Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.

Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.

Resolves customer inquiries for vehicle technology issues.

Directs customers to additional information resources.

Assists customers at the service drive.

Trains the sales / service staff on key technologies and how to best explain and demonstrate them to a customer.

Answers product questions on the telephone and during walk-ins.

Trouble shoots vehicle technology features.

Give other team members a helping hand with their duties, as needed.

What are the requirements for this job?

Detail oriented and excels in a fast-paced, results driven environment

Strong interest in a career in automotive sales

Ability to speak effectively before groups of clients or employees or organization

Professional and friendly demeanor with a passion for customer service

Strong computer skills

Ability to multitask

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Successfully pass a pre-employment background and driving record check

READY TO JOIN OUR TEAM?

Please fill out our initial 3-minute, mobile-friendly application so we can review your information!

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Concierge • State College, PA, USA