(Hybrid) Deskside Support Specialist - Information Technology Services

Description

The department of Information Technology Services at West Virginia University is currently accepting applications for a hybrid Deskside Support Specialist.

About the Opportunity

This position provides computer and network support to Information Technology Services (ITS) customers, computers, labs, and classrooms. The position is responsible for maintaining up-to-date knowledge on a wide variety of computer systems and applications used at WVU and needs to have the ability to quickly and accurately research solutions to resolve any IT issues dealing with endpoint devices. A high level of customer support is expected, as this position deals directly with ITS customers. A professional demeanor, excellent verbal and written communication skills, and the ability to work independently and as part of a team are required.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including :

• 37.5-hour work week
• 13 paid holidays ( staff holiday calendar )
• 24 annual leave (vacation) days per year or more based on years of service ( employee leave )
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

This role will provide direct support for approximately 3,000 computers supported by ITS. Support includes expertise in Windows and Mac operating systems and expertise in troubleshooting Microsoft Office products, including Outlook, Word, Excel, Teams, PowerPoint and other technical expertise. Additionally, the position supports any software applications and / or hardware devices that are used by the customer for WVU business, academic, or research purposes. This role will also identify, research, and propose hardware, software and services that will enhance and / or improve customer technology needs as well as manage Computer Refresh cycles for ITS / Student Life.

Direct Desktop Support

Responsible for resolving client device printing issues. Provide Tier 1 support for WVU Managed Printing (Pharos). Responsible for maintaining multiple kiosk stations throughout the University. Responsible for troubleshooting issues with AV equipment in conference rooms and classrooms supported by ITS.

General IT Projects

Qualifications

Technical experience in an IT related field

Knowledge, Skills, & Abilities

Requirements

Licenses / Certifications

Physical Demands & Physical Coordination

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting

: Oct 24, 2025

Posting Classification : Non-Classified

Exemption Status : Non-Exempt

Benefits Eligible : Yes

Schedule

: Full-time