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Patient Access Associate 1
Patient Access Associate 1Inova Health System • Springfield, VA, United States
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Patient Access Associate 1

Patient Access Associate 1

Inova Health System • Springfield, VA, United States
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Inova Alexandria Hospital is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday - Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work / Life Balance : offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities :

  • Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing / improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
  • Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  • Explains insurance benefits and patient liability by using appropriate communication methods / styles.
  • Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
  • Coordinates with other departments to assist or transport patients / visitors requiring special attention / support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Educates and assists patients with the completion / submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

    • Minimum Qualifications :

  • Education : High School Diploma or GED
  • Experience : 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

    • Preferred Qualifications :

  • 2 years customer service exp. or 1 year medical exp.
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    Patient Associate • Springfield, VA, United States

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