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Assistant Director of F&B Outlets
Assistant Director of F&B OutletsSpokane Tribe Casino • Airway Heights, WA, USA
Assistant Director of F&B Outlets

Assistant Director of F&B Outlets

Spokane Tribe Casino • Airway Heights, WA, USA
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POSITION SUMMARY

The Director of Outlets develops strategy and provides hands-on leadership for all front-of-house operations for the property's dining venues, which include casual restaurant, sports grill, and quick-service outlets. This position is responsible for driving an exceptional guest experience, operational excellence, and achieving established financial, quality, and service standards.

Reporting to the Director of Food & Beverage, the Assistant Director of Outlets oversees the outlet managers and their teams in developing a culture of accountability, teamwork, efficiency, and improvement in all dining operations.

JOB QUALIFICATIONS

Education & Experience Required :

  • Bachelor's degree in Hospitality Management, Business Administration, or related field. A combination of extensive related experience and education may be considered.
  • Five (5) - eight (8) years of progressive F&B leadership experience in a multi-outlet, high-volume environment. Casino resort, hotel, or integrated resort experience strongly preferred.

Knowledge & Skills Required

  • Proven success in managing casual dining, sports bar, and quick-service operations.
  • Strong financial acumen with a track record of achieving revenue and profit goals.
  • Exceptional leadership, communication, and organizational skills. Read, write, and speak English fluently.
  • Comprehensive knowledge of food safety, labor laws, and gaming / hospitality regulations.
  • Proficiency with restaurant and resort management systems (POS, labor management, purchasing / inventory systems), and Microsoft Office Suite.
  • Availability to work flexible hours, including nights, weekends, and holidays.
  • Obtain and maintain a valid gaming license.

    • KEY RESPONSIBILITIES

    Operational Leadership

  • Oversee the daily operations of all dining outlets to ensure smooth execution, consistent service standards, and adherence to brand and regulatory requirements.
  • Partner with the Executive Chef and culinary team to maintain food quality, presentation, and menu innovation aligned with guest expectations and standards.
  • Partner with the Assistant Director of Beverage on strategies to maximize beverage profitability and topline sales
  • Drive continuous improvement through operational audits, guest feedback, and best practices implementation .

    • Financial & Business Management

  • Develop, manage, and monitor budgets for all outlets, ensuring alignment with the financial objectives.
  • Analyze financial and performance reports, identifying opportunities to optimize revenue, reduce costs, and improve profitability.
  • Oversee inventory management, cost control, labor optimization, and pricing strategies.
  • Ensure accurate forecasting and adherence to financial targets, including labor and cost of goods percentages.

    • Team Development

  • Directly supervise outlet managers, providing coaching, feedback, and performance management.
  • Develop management strength by identifying and preparing future leaders.
  • Foster collaboration and communication between front-of-house, culinary, and support teams.
  • Promote a positive, professional, and inclusive work environment that supports retention and engagement.

    • Guest Experience & Brand Standards

  • Lead a guest-first culture across all venues, ensuring seamless, high-quality service in every interaction.
  • Implement comprehensive steps of service training and quality of service assurance.
  • Maintain high visibility in all outlets, engaging with guests and responding promptly to concerns or opportunities.
  • Work with the marketing and promotions team to develop creative programming, seasonal menus, and events that enhance the guest experience and drive traffic.
  • Ensure each outlet reflects Spokane Tribe Resort & Casino's brand identity and service philosophy

    • Strategic Planning & Collaboration

  • Collaborate with the Director of Food & Beverage, Executive Chef, Banquets, and Beverage leadership to align strategies across all F&B outlets.
  • Contribute to the development of property-wide F&B initiatives, promotions, and special events.
  • Participate in capital planning, renovation, and design discussions for outlet upgrades or new concepts.
  • Stay informed of competitive trends and casino dining innovations to ensure Spokane Tribe Resort & Casino remains a market leader.

    • Compliance & Safety

  • Ensure compliance with all health, safety, sanitation, and liquor laws.
  • Maintain compliance with Spokane Tribal Gaming Commission regulations.
  • Uphold internal controls, policies, and accountability systems to safeguard assets.
  • Investigate and report any compliance concerns or irregularities to the Director.

    • Other

  • Perform other duties as assigned or required.

    • WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

  • Operate in a working environment that is subject to varying levels of crowds, noise, and smoke, the severity of which depends on guest volume.
  • Observe and direct actions of subordinates.
  • Stand, walk, and move between outlets for long periods without rest.
  • Climb stairs, stoop, kneel, bend, twist, turn, push, pull, grasp, reach, and grip items, sort, tear, and perform manual dexterity.
  • Lift, push, pull, or move up to 50lbs, with or without assistance.
  • Adapt well to the fast-paced and high-volume casino environment involving large numbers of people with loud and continuously high noise levels and flashing lights.
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    Assistant Director Of • Airway Heights, WA, USA

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