Customer Service Advocate IV

A company is looking for a Customer Service Advocate IV who will resolve complex issues for members or providers.

Key Responsibilities

Assess and research customer service needs, initiating corrective actions as necessary

Provide guidance and information on complex member or provider issues to resolve inquiries

Lead team efforts in resolving member or provider requests and collaborate inter-departmentally

Required Qualifications

High School diploma or GED required

4+ years of related experience required

Vocational or technical education may be required in addition to work experience

Continuous learning education preferred

Experience in a high-paced contact center environment is beneficial