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Customer Service Associate

Customer Service Associate

VirtualVocationsDes Moines, Iowa, United States
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A company is looking for a Customer Service Associate responsible for managing inbound and outbound calls related to loan servicing.

Key Responsibilities

Manage inbound and outbound calls, assisting borrowers with inquiries about loan accounts

Maintain records of conversations and ensure follow-ups are completed

Process payments and utilize the Black Knight platform to review borrower account information

Required Qualifications

High school diploma or equivalent required

Minimum of 1 year of previous customer service experience required

Previous experience in mortgage loan servicing is desired

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Customer Service Associate • Des Moines, Iowa, United States

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