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Salesforce Business Systems Analyst (BSA) - W2 Role
Salesforce Business Systems Analyst (BSA) - W2 RoleCalabitek • Lake St Louis, MO, United States
Salesforce Business Systems Analyst (BSA) - W2 Role

Salesforce Business Systems Analyst (BSA) - W2 Role

Calabitek • Lake St Louis, MO, United States
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Job Title : Salesforce Business Systems Analyst (BSA)

Location : St. Louis, MO (4 days onsite, 1 day remote)

Contract Duration : 6 months with potential extension

W2 Role - Looking for H1B transfer, GC or USC.

Job Description :

We are seeking a Salesforce Business Systems Analyst (BSA) to join a growing and highly collaborative team focused on optimizing and modernizing Salesforce (Agent Force) capabilities within a large and complex organization. This individual will act as a jack-of-all-trades - combining business analysis, technical acumen, and strategic thinking - to drive improvement, reduce technical debt, and support ongoing Salesforce initiatives.

The ideal candidate brings strong hands-on Salesforce experience, particularly with Agent Force, and an in-depth understanding of Salesforce best practices, capabilities, and governance. This person will help validate business requests, guide decision-making, and assist in balancing the needs of legacy systems with forward-looking innovation.

Key Responsibilities :

  • Partner with business and IT stakeholders to analyze and validate requests from the clients business and ensure alignment with Salesforce capabilities.
  • Support the ongoing development and optimization of the Agent Force Salesforce platform, including participation in a Proof of Concept (POC) initiative.
  • Provide Salesforce subject matter expertise, guiding the team toward scalable, maintainable solutions.
  • Assist with data governance initiatives , including user access management and cleaning / rebuilding nearly 10 million contact records.
  • Support the integration and mapping of service locations and buildings to billers in Salesforce.
  • Help bridge the gap between legacy Salesforce configurations and newer Lightning capabilities.
  • Collaborate closely with the PMO, Business Analysts, Product Owners, and IT to manage and deliver on key project initiatives.
  • Offer guidance to IT during the transition of Salesforce user access maintenance responsibilities.
  • Act as a liaison across cross-functional teams to ensure clear understanding of business needs and Salesforce limitations.

Core Challenges :

  • Data Governance & Quality : The org lacks robust data governance practices, making implementation of new functionality complex and error-prone.
  • Salesforce Complexity : The Salesforce org is highly customized and overengineered, with over 7,000 objects and 15+ years of layered legacy configurations.
  • Balancing Legacy with Innovation : The org is behind on transitioning to Salesforce Lightning and must manage technical debt while rolling out new capabilities.

    • Ideal Qualifications :

  • Strong understanding of Salesforce platform architecture, data model, and capabilities
  • Experience working with Agent Force in Salesforce (preferred)
  • Proven ability to work in complex Salesforce environments with a mix of legacy and modern components
  • Ability to assess and validate business requests within Salesforce framework
  • Skilled at balancing technical debt with implementation of new capabilities
  • Experience with data cleanup, governance, and user access management
  • Familiarity with Salesforce Lightning transition projects

    • Salesforce certifications and / or knowledge of Salesforce best practices are highly preferred

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    Bsa Analyst • Lake St Louis, MO, United States