Customer Service Specialist

Customer Service Specialist at BioGro, Inc.

Grand Marsh, WI

Salary Range : $24.00-$30.00 Hourly

SUMMARY :

The Customer Service Specialist will interact with the company's customers in the day-to-day coordination from orders to invoicing.

This position is responsible for addressing customer and warehouse inquiries, managing sales orders and related internal communication, supporting the resolution of issues, and providing accurate, timely invoicing to customers, while focused on continually providing the highest level of professional support to internal and external customers. You will be required to review account information, correct discrepancies, and ensure that accounts are properly billed and payments are collected

The Customer Service Specialist will also support and be trained as backup on functions related to order execution including logistics and procurement.

ESSENTIAL FUNCTIONS :

• Monitor sales order requests and communicate with relevant departments.
• Generate and disseminate invoices for goods / services rendered.
• Process and post transactions and provide Controller with all transactional backup.
• Reconcile prepaid accounts and process them as needed.
• Upload scanned documents to the accounting system.
• Research and resolve account discrepancies.
• Regularly monitor the AR aging report, and actively work the aging accounts for collections.
• Generate finance charges and monthly statements.
• Maintain AR filing system, and store historical records for a period of 7 years.
• Customer maintenance, including yearly updates.
• Periodically update customer price list.
• Following R&D protocol for invoicing.
• Assist with fiscal audit as it relates to AR.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Assist with other tasks as directed by Controller.

COMPETENCY :

WORK ENVIRONMENT :

PHYSICAL DEMANDS :

EDUCATION AND / OR EXPERIENCE :

Disclaimer : This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Bio-Gro, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job offer is contingent upon a successful background check, drug screen, and proof of eligibility for employment in the united states.