Collections Specialist

A company is looking for a Collections Specialist responsible for managing collections processes related to ACH and debit rejects, funding holds, and delinquent accounts.

Key Responsibilities :

Manage Accounts Receivable (A / R) collections and contact customers via email and phone

Develop action plans for collections with each subsidiary and respond to customer requests promptly

Track and report daily / weekly collection activities and resolve ACH reject holds by deadlines

Required Qualifications :

2+ years of experience in collections, payments operations, or merchant services

Experience in financial technology, SaaS, or payments processing environments

Familiarity with ACH processing and payment rejection scenarios

Proficiency with CRM systems and Microsoft Office tools

Strong organizational skills to meet aggressive SLAs and daily targets