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Customer Care Specialist

Customer Care Specialist

Nmble Hiring SolutionsJacksonville, FL, United States
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The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.

Key Responsibilities :

  • Respond to customer inquiries with professionalism and empathy.
  • Troubleshoot issues and escalate complex cases as needed.
  • Maintain accurate records of all interactions.
  • Assist customers in navigating the e-commerce website.
  • Stay up to date on products, systems, and tools.
  • Collaborate with teammates and other departments to solve problems.
  • Identify recurring issues and suggest process improvements.
  • Take initiative to meet performance goals and adapt to change.

Qualifications :

  • Associate degree preferred.
  • 1–2 years of customer service experience (retail, call center, or support).
  • Strong communication, organizational, and problem-solving skills.
  • Proficiency with basic computer systems; CRM experience a plus.
  • Team-oriented, adaptable, and eager to learn.
  • Optometry industry experience a plus!
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    Customer Care Specialist • Jacksonville, FL, United States

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