Front Desk AgentLINE DC • Washington, DC, US
Front Desk Agent
LINE DC • Washington, DC, US
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionGreet every guest promptly with a smile and maintain eye contact Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest rooms as needed Issue correct keys to the guest Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shift Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality Accept reservations, changes and cancellations in the absence of Reservations Department Staff Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department Understand all aspects of the Front Office in the hotels Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire / safety procedures and provide necessary assistance to guests and employees in the event of an emergency Participate in scheduled departmental meetings and all other relevant meetings as requested High School diploma or general education degree (GED) Three (3) years related experience in hospitality or service industry preferred Strong communication skills Collaborative spirit Ethical Conduct Computer Proficiency : Microsoft Office, Opera PMS Positive Attitude Eye for Detail Problem solving abilities
Job Description
Job Description
Benefits :
- Employee discounts
- Free food & snacks
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
NEW! Offering a $300 HIRING BONUS for any Ward 1 residents!
If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.
About our Company
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.
From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay its a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.
At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.
Responsibilities
Core Competencies
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, the LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
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