Customer Service Representative TraineeGlidewell Dental • Irvine, CA, United States
Customer Service Representative Trainee
Glidewell Dental • Irvine, CA, United States
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job_description.job_card.job_descriptionHigh school diploma or equivalent. Minimum one (1) year of experience in customer service and / or call center. Previous dental assistant (DA) or registered dental assistant (RDA) experience, preferred. Previous certified dental technician (CDT) or dental technician experience, preferred.
Click the link below to see what this role is all about :
Customer Service Representative Role at Glidewell
Essential Functions :
- Completes and participates in all customer service training program curriculum and activities.
- Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
- Completes e-learning modules on topics related to dental terminology and morphology.
- Completes and participates in mock calls by applying information acquired from trainings.
- Incorporates feedback from training activities to improve performance.
- Completes assessments administered intermittently for evaluation of training curriculum comprehension.
- Participates in call center and production tours.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience :
Pay : $21.00 per hour with a monthly bonus of up to $400.
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