Manager, Title Center

Overview

Manager, Title Center at Ritchie Bros. is the role described by IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company. This description includes information about the company and the role responsibilities, qualifications, and benefits.

Job Description

IAA, an RB Global, Inc. company, is seeking a Title Center Manager to join our team in Federal Way, WA. The Title Center Manager is responsible for the oversight, supervision and development of a high-performance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.

Responsibilities

• Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate
• Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes
• Manages staff and monitors their work to ensure accuracy and completion of tasks
• Hires and manages performance of title center employees
• Monitors productivity and efficiency through the dashboard, automation and title tracker platforms
• Schedules time off and monitors attendance. Approves timecards
• Responsible for running and reviewing several reports related to title center metrics
• Resolves employee conflicts
• Enforces company policies and procedures and sets example and expectations for team
• Conforms to audit requirements and implements changes / procedures as directed by audit results
• Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes
• Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV
• Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
• Monitors and updates Vehicle Industry News memos from DMV
• Oversees training of new Title Specialists and DMV Processors
• Monitors DMV inventory supplies and communicates with DMV Vendor / DMV to gain additional secured forms
• Develops working relationship with Salvage Providers and various DMV units
• Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities
• Develops progression plan and works to support employee growth and development goals
• Works closely with Senior Manager on reporting and communicating status, needs and resources

Qualifications

Salary Range

Salary Range : $77,968.80 - $90,110.00

Benefits

In return for your skills, the company offers a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

About IAA / RB Global

IAA, an RB Global, Inc. company is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The platform supports marketing and sale of total-loss, damaged and low-value vehicles for a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. RB Global, Inc. employs over 7,000 people and is headquartered near Chicago in Westchester, Illinois.

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