Financial Counselor

Financial Counselor

Position Summary

Under general supervision, counsels and educates patients and guarantors as it relates to healthcare expenses by utilizing estimates, payment arrangements, various programs, and financial assistance to enhance customer satisfaction by eliminating financial concerns and supporting the financial stability of the organization.

Position Responsibilities

Unit Specific Position Responsibilities

• Manages and maintains work queues to ensure accounts are being worked effectively and efficiently.
• Responds to walk-in and phone inquiries from patients or their representatives regarding payment arrangements, financial assistance, and billing questions in a professional and tactful manner.
• Contacts patients and guarantors as needed for updated demographics or additional coverage information to keep our records accurate, and explains payment obligations for services rendered or being rendered.
• Performs patient estimates for expected liability for insured and uninsured patients.
• Collects payments on guarantor balances and applies payment transactions to appropriate accounts as directed by information provided at time of payment and processes receipts as requested.
• Balances all receipts for cash, check, and credit card payments daily ensuring timely and accurate reconciliation.

Counsels patients who may qualify, or who are interested in, financial assistance. Assists individuals with the application process, obtains copies of the necessary financial information, and processes applications in accordance with financial assistance guidelines and policies.

Participates in staffing meetings, staff development, and training.

Performs other duties and responsibilities as assigned.

Qualifications, Knowledge & Experience

Required Qualifications (Including any licensure, certification, education) :

Two years of higher education and / or two years of comparable work experience in a medical billing office, collections, or patient financial counseling.

Equivalent combination of education and experience that would demonstrate the capability to perform the duties of the position.

Become a certified application counselor (CAC) through the Marketplace within 6 months of hire, if not already obtained.

Complete the Medicaid presumptive eligibility training, within 6 months of hire, if not already obtained.

Mandatory Reporter training within 90 days of hire and must maintain throughout employment.

Organizational Requirements :

Maintain stroke education per regulatory requirements.

Preferred Qualifications :

Bachelor’s degree in Financial Counseling and Planning

AAHAM Certified Revenue Cycle Specialist

Required Knowledge, Skills & Experience :

Internet usage skill

Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams

Excellent customer service skills

Detail orientated and exceptional organizational skills

Clear and effective oral and written communication skills

Ability to multitask while maintaining accuracy in a fast-paced environment

Ability to analyze and interpret information to make decisions within scope of job functions with minimal supervision.

Preferred Knowledge, Skills & Experience :

Considerable knowledge of credit and collection procedures and methodology.

Considerable knowledge of Iowa Code pertaining to bill collection and the Federal Fair Debt Collection Act.

System experience – Epic, OnBase, Elavon, Quick Charge

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