Vice President of Coverage Consultation
VirtualVocationsMadison, Wisconsin, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Vice President Coverage Consultation Center to lead a team dedicated to delivering outstanding customer experiences and driving business results.
Key Responsibilities
Provide strategic direction for sales call center operations to align with company goals
Lead and develop call center leaders and licensed sales teams for high performance
Optimize staffing and resources to maximize productivity and client satisfaction
Required Qualifications
Bachelor's degree required; advanced degree preferred
10+ years of experience in call center sales leadership, preferably in financial services or insurance
Proven track record managing large-scale inside sales operations (100+ seats)
Knowledge of call center metrics such as Service Level and AHT
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Vice President Of • Madison, Wisconsin, United States
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