Quality Operations Representative

A company is looking for a Quality Operations Representative responsible for processing tasks related to background and credential screening and providing customer support.

Key Responsibilities

Complete the screening process on new and existing professional accounts

Handle customer service calls and perform account updates and compliance tasks

Identify and flag potential risks while maintaining data integrity

Required Qualifications

Experience managing a high volume of accounts

Strong customer service skills with a focus on emotional intelligence

Ability to adapt quickly in a fast-paced environment

Proficient in computer applications, including Gmail, CRMs, Google Suite, and Microsoft Office

Must be flexible with work schedules, including potential shifts from Tuesday to Saturday