Data Center Service Manager

Job Description

Job Description

OUR COMPANY :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

We are seeking a highly motivated Data Center Service Manager to oversee and lead the operations of our global data center. This role is critical in ensuring the continuous improvement of our services and in managing the day-to-day operations, including run operations, repairs, safety, and reporting. The Service Manager will be responsible for driving cross-functional meetings, assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction. As the Service Manager, you will have the opportunity to shape the direction of our data center services while maintaining sustainable and positive relationships with internal and external stakeholders.

KEY RESPONSIBILITIES :

Project Leadership

• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.

Tactical Planning

Stakeholder Management

Resource Management

Quality Assurance

Risk Mitigation

Budget Control

Reporting and Documentation

Continuous Improvement

ESSENTIAL CRITERIA :

Experience & Technical Expertise

Customer Success & Service Management

Leadership & Communication Skills

Operational & Organizational Skills

DESIRABLE CRITERIA :

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range

$100,000—$120,000 USD