Senior Manager, Revenue Cycle Coaching

Senior Manager, Revenue Cycle Coaching

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary :

The Senior Manager, Revenue Cycle Coaching is responsible for leading a team of Associates who provide coaching and strategic performance optimization services to athenaOne clients. The Senior Manager will lead a coaching service line and manage departmental performance metrics, monitor progress to goals, and drive process improvement opportunities. They will support their team of Associates by holding regular individual and group meetings, monitoring key performance metrics, and providing feedback to evolve Associates' skills and competencies. Their deep Revenue Cycle Management expertise and experience also enables them to engage directly with strategic customers to manage escalations and complex customer needs. They will collaborate cross-functionally across the Customer Training organization, lead and contribute to departmental and divisional initiatives and lend their subject matter expertise and project management skills to furthering strategic goals. They will also collaborate across the Customer Success division with other customer-facing teams, and with the Product organization to ensure incorporation of new features and services into the coaching experience and leverage subject matter expertise to influence design of new features to support client success.

Essential Functions (Duties and Responsibilities) :

55% Functional Leadership of the Revenue Cycle Coaching Service

• Define Revenue Cycle Coaching Offerings, identify new opportunities, and maintain catalogue of services in conjunction with department partners.
• Manage a team of high-performing Revenue Cycle coaches. Ensure team maintains current and expert-level understanding of relevant features in athenaOne athenaCollector and emerging services, and provide in-the-moment feedback and coaching and assist team members in career growth
• Monitor Operating Metrics and Key Performance Indicators to achieve department goals, tracking progress to goal and identify levers to drive improvement where needed. Guide Associates in achievement of their goals.
• Oversee and evolve key organizational processes (coaching request triage, scheduling, reporting, etc.)
• Support Associate team via regular one-on-ones, triannual, career coaching, and in managing customer engagements, relaying feedback to team members as needed.
• Support team administrative requirements (PTO requests, timesheet entries, team meetings, etc.); manage team calendar to ensure optimal service availability.
• Drive new hire recruitment, onboarding, and continued professional development, to ensure staffing continuity and development of subject matter expertise.

30% Customer Engagement and Coaching

15% Cross-functional Leadership

Education & Experience Required :

Knowledge & Skills :