Director of Payment Services

Director of Payment Services

KW Property Management is seeking a highly skilled and experienced Director of Payment Services to oversee our Accounts Receivable (AR) and Accounts Payable (AP) functions. This leadership role requires a strategic thinker with a strong background in managing high-value transactions, driving key performance indicators (KPIs), and delivering exceptional client and customer service. The ideal candidate will possess excellent Excel skills and a data-driven approach to decision-making.

As a team member of KW Property Management & Consulting, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and being trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Duties and Essential Functions :

• Lead and manage shared services operations across multiple functions (e.g., AP, AR).
• Develop and implement a scalable service delivery model, aligned with organizational growth and operational needs.
• Establish and monitor SLAs, KPIs, and performance metrics to ensure quality, timeliness, and cost-effectiveness.
• Partner with business units to ensure customer-centric service delivery and continuous improvement.
• Drive automation, process standardization, and system integration initiatives to increase efficiency and reduce manual effort.
• Lead change management efforts and promote a culture of accountability and continuous improvement.
• Manage relationships with outsourcing partners or nearshore / offshore teams, ensuring alignment and performance.
• Support finance and operational reporting needs, budgeting, forecasting, and compliance requirements.
• Build, develop, and mentor a high-performing shared services team.
• Utilize advanced Excel skills to analyze financial data, generate reports, and support strategic decision-making.
• Lead and mentor a team of payment service professionals, promoting a culture of excellence and continuous improvement.
• Stay informed about industry trends and best practices to ensure the company remains at the forefront of payment services.

Supervisory Responsibility :

This position will manage the AR and AP teams.

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands :

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required to lift objects up to 25 lbs.

Position Type / Expected Hours of Work :

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 30 a.m. to 5 : 30 p.m. This schedule may change to accommodate the business needs of the company.

Travel :

Some travel will be required to attend company-sponsored meetings and trainings.

Required Education and Experience :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.