Counter Sales Associate

Customer Service Representative

Airgas is Hiring for a Counter Sales Associate in Newton Falls, OH! The Counter Sales position sells medical, industrial and specialty gases, welding equipment and hard goods and tools to customers. This position responds to inquiries or concerns from either walk-in customers or those that call in. The Counter Sales associate provides additional warehouse support as needed.

In particular, you will :

• Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
• Accurately completes and files all required paperwork on a timely basis.
• Documents sales, quotes or other information.
• Enters sales & quote data into the computer and researches information for customers using the computer system.
• Receives payment for merchandise or services sold and enters sale into the computer.
• Responsible for payments received and adhering to all administrative and accounting related procedures.
• Wraps and bags purchase and helps customers load merchandise into their vehicles.
• Provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Restocks store merchandise as needed.
• Arranges stock on shelves or racks in sales area and keeps merchandise in order.
• Marks or tickets merchandise.
• Follows all safety procedures.
• Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
• Maintains showroom cleanliness by procedures set forth by management.
• Maintains current price documentation and product literature as it becomes available.
• Keeps product knowledge current.
• Other duties and projects as assigned.

Are you a match? HS Diploma or equivalent required. Associate's or Bachelor's degree in Business, Welding Technology or Sales preferred. Minimum of 2 years of previous product, warehouse and / or sales related experience and / or training (or equivalent combination of education and experience). Background in gas, welding and safety supply industry with retail experience preferred. SAP experience preferred. Prior experience operating a forklift preferred. Intermediate knowledge of Google Suites preferred. Excellent customer service skills. Ability to work independently and under some pressure to meet deadlines. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. Detail-oriented. Ability to problem-solve. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Employee may be required to remain stationary for extended periods of time. Routinely required to transverse through branch office and / or production, warehouse locations. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone and occasional use of a forklift, pallet jack or other material handling equipment. Employee will frequently be required to position self to stock inventory and handle cylinders. Ability to routinely move up to 60 pounds and move more than 60 pounds with the aid of material handling equipment. Flexible to work overtime as needed.