Automotive BDC Agent

Jim Norton Ford is currently seeking a Business Development Center (BDC) Agent to join our dynamic team. This position is the heartbeat of our customer communication, responsible for connecting with customers, setting appointments, and ensuring that every interaction reflects the Jim Norton commitment to excellence. If you thrive in a fast-paced environment, enjoy working with people, and want to be part of a winning team, this is the opportunity for you.

Job Responsibilities

Answer inbound sales and service calls promptly and professionally.

Make outbound calls, texts, and emails to internet leads and past customers.

Schedule sales appointments and confirm existing appointments.

Provide accurate information regarding vehicle inventory, promotions, and dealership services.

Track and log customer interactions in the CRM system with attention to detail.

Follow up with unsold showroom traffic, internet leads, and previous customers.

Support the sales and service teams by ensuring customers receive timely, high-quality communication.

Qualifications

Prior BDC, call center, or customer service experience preferred (automotive experience a plus).

Strong communication and interpersonal skills.

Professional phone voice and excellent written communication.

Ability to multitask, stay organized, and manage a high volume of customer contacts.

Basic computer skills and CRM knowledge preferred.

A positive attitude, strong work ethic, and a team-oriented mindset.

Benefits

Competitive Pay

Medical, Vision, Dental

401(k) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

The physical requirements of the position are MEDIUM in intensity.

Must be able to sit / stand / walk for long periods of time.

Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.

Frequent – Repetitive motion.

Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs.

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.