ServiceNow Platform Administrator (Chantilly)

Servicenow Platform Administrator

We have an outstanding position for a ServiceNow Platform Administrator to join a leading company located in the Chantilly, VA surrounding area. This is an onsite position. US Citizenship is required. Candidate must possess an active Secret Security Clearance. We are seeking a Platform Administrator to provide technical expertise to support our customers' implementations of products developed on the ServiceNow platform and ensure the overall performance, availability, and fitness of applications and environments.

Job Responsibilities

Implement, configure, and maintain new and improved platform functionality and systems to ensure continuous availability and operational enablement with a focus on scalability

Tailor and extend solutions to increase efficiency and effectiveness through workflow development and customization

Write light scripts (basic familiarity with JavaScript a plus) and software / systems integration, and coordinate advanced development with Application Development resources

Analyze and transform business and user requirements into actionable specifications

Align deliverables and solutions with a strategic vision for technology

Consult and advise cross-functional teams on existing and forthcoming solutions

Perform platform administration, including data management, security, integrity, release and update validation protocols, SOP, and guidance documentation

Work with cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes, and reporting requirements

Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards

Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes

Responsible for the evaluation, recommendation, and build-out of customer requirements on the platform utilizing defined best practices for configuration and development

Develop client-specific reporting processes and integration components

Basic Hiring Criteria

1+ years of hands-on experience with ServiceNow

3+ years of other business experience

Ability to influence stakeholders and other team members in a consultative fashion

Knowledge of technical components such as LDAP, SSL, SAML / SSO, and other such technologies

Demonstrated ability to consult and support (providing options with pros, cons, and risks) while providing assistance in solving business processes and / or technical problems and communicating this information effectively to non-technical stakeholders

Knowledge of Web Technologies (XML, HTML, JavaScript, Angular JS, etc.) and experience working in a SaaS environment

Certified System Administrator

Minimum One (1) CIS Cert

Desired Qualifications

Experience with installing, configuring, and maintaining on-premises servers, network equipment, and systems

Experience with on-premises infrastructure, including servers, switches, firewalls, and storage systems

Knowledge of relevant technologies (e.g., Windows Server, Linux, Maria DB, etc)

CompTIA Security+ or Certified Information Systems Security Professional (CISSP) certification

Experience working in an Agile / Scrum / XP environment