Congratulations Specialist

Job Description

Job Description

At the Furniture Mall, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Congratulations Specialist! (What others would call a customer service)

The BEST person for this role would be described as someone who is Humble, Hungry and Smart . Humble that you put others needs above your own to serve and help others. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability.

If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.

Position Title : Congratulator

Report to : Congratulations Manager

Position Summary :

Perform customer service duties that are assigned by their direct supervisor in a professional, efficient, and pleasant manner (SMILE) with contagious positive attitude.

Job Descriptions-Duties Included.

• Processing or checking out Sale Invoice / Financing, Credit memo, Exchange item ticket, Services tickets within average time of 9 minutes / ticket or less, in a professional and pleasant manner (SMILE) with contagious positive attitude.
• Answer phones w / in 15 second with a pleasant voice / manner, research for the solution of customer requests.
• Daily balance cash / credit cards / deposit slip and perform necessary task associated to end of the day closing (Counting Sale Ticket, cash receipt reconciliation, post transaction, save the report and scan into a designated location).
• Schedule deliveries accurately in timely manner / as needed.
• Must be able to communicate w / guests, work w / different personality types with a pleasant manner and contagious positive attitude.
• Funding of financing transactions within 3 days after delivery.
• Filing Sale Ticket of a prior month in a timely manner.
• Cleaning and organizing congratulation center daily for a better guest experience.
• Dress appropriately and presentable as a company’s representative.

Qualifications :

Job Requirements :

Benefits :

Full-time Benefits :