Customer Service Associate

Job Description

Job Description

Description :

Reviver is the very first technology company to develop a digital license plate. We use groundbreaking technology to digitize license plates and make them multi-functional. We have introduced our concept on a global scale and are on an exciting trajectory.

Reviver offers opportunities to work in a collaborative environment that rewards creative thinking and provides opportunities for advancement. As the first of our kind, we are truly in a class of our own. We offer competitive pay and great benefits for our employees.

https : / / reviver.com /

ROLE AND RESPONSIBILITIES

• Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Resolve customers’ billing, service, and technical complaints.
• Use support tools and training to respond to inquiries to ensure customer satisfaction.
• Look for opportunities to improve the customer experience.
• Identify and escalate priority issues that need immediate attention.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any action taken.
• Process customer information.
• Organize and prioritize work.
• Promote products and / or services.
• Collect and process payments or fees.
• Will be required to assist with shipping and receiving product.

Requirements : KNOWLEDGE OF :

JOB EXPECTATIONS :

REQUIRED SKILLS / ABILITIES

EDUCATION & CERTIFICATIONS :

PHYSICAL DEMANDS :