Hotel Clerk Position

Job Description

Job Description

Position : Hotel Desk Clerk

Salary : $11 per hour

Schedule : Two shifts available :

Afternoon Shift : 3 : 00 pm to 11 : 00 pm

Night Shift : 11 : 00 pm to 7 : 00 am

Job Description :

We are looking for a reliable and friendly Hotel Desk Clerk to join our team. As a Desk Clerk, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

Responsibilities :

Guest Services : Greet guests upon arrival, check them in and out of the hotel, and handle reservations.

Customer Assistance : Address guest inquiries, requests, and complaints promptly and professionally.

Payment Processing : Process payments, handle cash, and maintain accurate records of transactions.

Room Assignments : Assign rooms to guests and provide information about hotel facilities and services.

Safety and Security : Monitor security cameras, report any suspicious activities, and assist in emergency situations.

Administrative Tasks : Perform clerical duties such as answering phones, responding to emails, and managing reservations.

Qualifications :

Previous experience in a customer service or hospitality role is preferred but not required.

Excellent communication and interpersonal skills.

Strong attention to detail and organizational abilities.

Ability to multitask and work efficiently in a fast-paced environment.

Basic computer skills and knowledge of hotel reservation systems is a plus.

Flexibility to work afternoon and night shifts as needed.

If you are passionate about providing exceptional customer service and enjoy working in a hospitality environment, we encourage you to apply for the Hotel Desk Clerk position. Join our team and be a part of creating memorable experiences for our guests!