Customer Success Manager - LegalOn Technologies

Job Description

Job Description

About Us :

At LegalOn, we’re redefining how legal work gets done. Too often, legal teams are slowed down by repetitive, manual contracting tasks. We’re eliminating that busywork, freeing people to think, decide, and lead their businesses forward.

As the global leader in legal AI for contracting, we serve over 7,000 companies and firms worldwide. Our software pairs cutting-edge AI with deep legal expertise to identify contract risks, make precise redlines, and organize contract data, eliminating hours of manual work that delays deals and increases risk.

We are building the most trusted and beloved brand in legal technology, and we want ambitious and driven individuals to join us. If you are eager to grow your career through performance, capability, and impact, you will thrive at LegalOn.

Role Overview :

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team and play a crucial role in ensuring the success and satisfaction of our customers. As an early Customer Success team member, you’ll help iterate on and execute our processes. This role is an excellent opportunity for someone who wants to make an early impact on our growth trajectory, with a lot of visibility from our leadership team.

In this role, you will be the primary point of contact for our customers, helping them maximize the benefits of our technology and ensuring they receive exceptional support and guidance throughout their journey.

Responsibilities :

• Customer Relationship Management :

Establish and maintain strong, long-term relationships with the buyers and users of our product.

Develop a deep understanding of our products and services.

Guide new customers through the onboarding process, ensuring their early success and usage.

Anticipate and address customer questions, issues, and challenges promptly and effectively.

Solicit feedback from customers and act as a voice of the customer within our organization.

Monitor quantitative and qualitative data about customer usage and satisfaction and identify opportunities for renewals and upselling.

Maintain accurate records of customer interactions and feedback.

Qualifications :

Benefits :

How to Apply :

If you are passionate about customer success and eager to make a meaningful impact in the legal technology industry, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and experience.

LegalOn Technologies is an equal-opportunity employer. We welcome and encourage diversity in our workforce and are committed to providing a workplace free of discrimination and harassment.

LegalOn Technologies is dedicated to fostering a culture of customer success, innovation, and collaboration. Join our team and be part of a dynamic, forward-thinking company that is shaping the future of legal technology.