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Call Center Agent
Call Center AgentHustle Notice Biz • Boston, MA, US
Call Center Agent

Call Center Agent

Hustle Notice Biz • Boston, MA, US
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Description

Job Description

We are seeking a dedicated and dynamic Call Center Agent to join our team. In this role, you will be the first point of contact for our customers, providing outstanding customer service and support over the phone. Your primary objective will be to assist customers with their inquiries, resolve issues, and ensure a positive experience for each caller.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information regarding products and services offered by the company.
  • Resolve customer complaints and issues, striving for first-call resolution.
  • Document all customer interactions and transactions clearly and accurately in the system.
  • Assist in the onboarding of new customers and provide ongoing support as needed.
  • Follow up on customer requests to ensure satisfaction and timely resolution.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional education or certifications in customer service preferred.
  • Proven experience in a call center or customer service role.
  • Exceptional verbal communication skills and an articulate phone presence.
  • Strong listening skills with the ability to empathize and connect with customers.
  • Ability to handle high call volumes while maintaining composure and professionalism.
  • Familiarity with CRM systems and Microsoft Office Suite.

    • Benefits

    Benefits

  • Competitive salary within the range of $61,000 – $66,000 per year.
  • Opportunities for professional growth and career advancement.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and company holidays.
  • Supportive and collaborative work environment.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Call Center Agent • Boston, MA, US