Account Resolution Representative

Accounts Resolution Specialist

Local and growing credit union! Hiring ASAP Accounts Resolution Specialist :

Pay Rate : $18.00-$20.00 / hour

Hiring experienced Collections Representatives in the financial or banking industry to join a team with a stable financial credit union in the Albuquerque, New Mexico area. This is a soft collections opportunity educating credit union members on delinquent accounts!

Contract Length : 3-4 month contract with possibility for permanent placement based on job performance and business needs.

Start : ASAP! - November 10th or before if clear sooner!

Day to Day Responsibilities :

Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members. Establish contact with borrowers via telephone, mail, or email.

Conduct collection efforts respectfully but with persistence and persuasiveness.

Maximize the collections and / or recovery of credit union assets from delinquent and charged-off accounts by collecting on assigned delinquency portfolios for the 30, 60, 90 days and over in addition to collection on the mortgage portfolio.

Obtain from member the reason for delinquency in order to determine whether to extend payments, to refinance or modify the loan, to repossess, foreclose, or to charge-off the loan.

Counsel the member on the various programs that are available when there is a hardship situation.

Correspond with auction for remarketing of repossessed collateral. Provide for safekeeping of collateral and make recommendations for its liquidation.

Additional Skills & Qualifications :

High school diploma required

1 to 3 years of member services / collections experience in a financial services space (i.e., credit union, bank, etc.)

Strong communication skills (written and verbal)

Pay and Benefits :

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a fully onsite position in Albuquerque, NM.

Application Deadline :

This position is anticipated to close on Oct 28, 2025.