Content Design, Human Resources - Vice President

Content Design, Human Resources - Vice President

Brooklyn, NY, United States

Job Information

• Job Identification : 210664821
• Job Category : User Experience Design
• Business Unit : Corporate Sector
• Posting Date : 09 / 22 / 2025, 07 : 54 PM
• Locations : 4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US; 1111 Polaris Pkwy, Columbus, OH, 43240, US; 545 Washington Blvd, Jersey City, NJ, 07310, US; 500 Stanton Christiana Rd, Newark, DE, 19713, US
• Job Schedule : Full time
• Base Pay / Salary : Jersey City, NJ $133,000.00-$190,000.00; Brooklyn, NY $133,000.00-$190,000.00

Job Description

Elevate employee experience and the ability to self-service through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Designer in Employee Experience, you will be accountable for building and executing content strategy and content design in service of priority employee products, such as Benefits and Compensation. Your responsibilities will include journey optimization and self-service content creation and management for internally-facing web portals, chat interfaces and mobile apps. You will have proven experience in developing and executing user-centric digital content strategies and scaled content creation in complex product spaces, and have demonstrated a strong track record of leveraging content governance models and standards to create engaging and impactful content at scale, as well as using data, discipline expertise, and relationship building / partnerships to prioritize and activate content to solve user issues and drive business goals. You will operate effectively, inclusively, and collaboratively, as proactively building strong partnerships is critical to gaining local product understanding and making exponential improvements to our content quality and effectiveness. You will be part of a product-aligned but centrally managed Content Strategy team, with shared responsibilities to product and broader discipline; owning employee journeys and self-service content, while contributing to the content community and centralized set of standards.

Job responsibilities

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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