GCP Technical Support Representative

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Job Description

Infosys is seeking a GCP Technical Support Representative (Platform) who will handle support cases on GCP products mainly Platform Shard. This role will involve working on the cases and providing possible solutions to customers within SLA. It requires close partnership and collaboration with other customer teams, cloud architects, engineers, and subject matter experts. The role requires working in a 24 / 7 shift system.

Required Qualifications

• Candidate must be located within commuting distance of Phoenix, AZ or willing to relocate to the area prior to onboarding.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience in Cloud Technology.
• At least 2 years of experience in Unix / Linux platform, command line, and shell scripting.
• Willing to work in shifts (24 / 7 support).
• In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R.
• 120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.

Preferred Qualifications

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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