Customer Service Associate

Job Description

Job Description

Description :

Job Title : Customer Service Associate

Department : Store Operations

Job Summary : The Customer Service Associate works to support the success and profitability of the store. They hold a

crucial role because they create the first and last impression with customers in their store every day. The Customer

Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks

including food preparation, cash register duties, customer service, cleaning and all other related functions. The

Customer Service Associate ensures an exceptional customer experience by providing world class customer service and

fosters a cohesive, collaborative, team-oriented relationship with all team members.

Essential Functions :

• Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable

shopping experience whether they are a gas / fuel, a retail sales, or a food service guest Respond to customer requests in

a timely and efficient manner. Engage each customer genuinely and thank them for their business.

cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions

including gas / fuel, retail sales, and food service items.

age restricted products.

and beverages are available at all times.

restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)

freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.

all theft and any suspected shoplifting.

Requirements :

50 pounds.