IT Production Advisor

Job Title : IT Production Advisor

Location (On-site, Remote, or Hybrid?) : Memphis, TN (Remote)

Contract Duration : until 10 / 12 / 2026

PRIMARY PURPOSE :

To work in a fast-paced information technology environment migrating and supporting Client Managed File Transfer (MFT) processes moving from a Messageway system to an IBM Sterling system with the PCM user interface. This includes managing assigned workload, leading conversations with clients to establish migration changes needed by the client and client system and coordinating / executing scheduled process migrations with clients and client colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Work as part of a MFT migration team reporting to migrate MFT processes from a Messageway System to a Sterling System with a PCM user Interface.
• Managed assigned workloads for process migrations, update centralized tracking tools to provide daily status of each assigned migration. High ability to multitask with various assignments is critical.
• Understand source migration processes and technologies including connection credentials (ID / Password, SSH Key, Known Host Keys) and GPG encryption keys.
• Setup up and validation of migration processes in IBM Sterling MFT system
• Work with Clients and client colleagues to resolve issues and make corrections, coordinate and manage migrations with clients.
• Work with Vendor support for any technical needs / issues within the Sterling system.
• Researches and resolves complex technical problems or data discrepancies reported by client.
• Acts as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
• Reviews and maintain / update documentation as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Specific Experience

Experience with IBM Sterling B2Bi / PCM and / or other Managed File Transfer systems including Messageway. Experience with Linux Servers, SFTP Server experience, experience in Unix scripting and maintaining scheduled services preferred.

Skills & Knowledge

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical : Computer keyboarding, travel as required Auditory / Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.