Bilingual Technical Support Representative

Job Description

Job Description

Title : Bilingual Technical Support Representative

Shift :  Monday – Friday (looking for people with flexible schedules but 40 hours within the contact center’s operating hours below)

Contract Duration : 9 Month Contract to Hire

Location : Marietta, GA 30066 – onsite unless working a weekend shift

Start Date : ASAP

Contact Center’s Operating hours : Mon-Fri (onsite) 8AM-9PM, Saturday (WFH) 8AM-6PM, Sunday (WFH) 8AM-5PM

Wil be assigned 5 shifts for a 40-hour work week but need to be flexible with work hours.

Insight Global is seeking a Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and / or networking issues with terminal devices / POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days / week so flexibility with work schedule will be expected.

• 2+ years of experience in a high volume, fast-paced inbound call environment
• Fluent in Spanish
• Experience with resolving technical issues virtually (hardware, software, networking, etc.)
• Customer service skills with clear and concise communication
• Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses :