Senior Product Manager, Admin Experience

What you can expect

We are seeking a senior product leader to oversee our Admin Experience. This role will be responsible for driving the product vision, strategy, and execution for our Admin experience, and Enterprise Customer Management tools.

About the Team

The ideal candidate will have a technical background, at least 1 year of building Ai-first projects. Have excellent collaboration & leadership skills, and the ability to launch products quickly to meet customer needs.

Responsibilities

Defining and executing the product vision and strategy for User, Role, Group & Identity Management, as well as Enterprise Customer Management Tools, aligning with company goals and objectives.

Developing and maintaining a comprehensive product roadmap, balancing short-term goals with long-term vision.

Building and leading a Customer Advisory Board for Enterprise Admins.

Championing cross-functional alignment and secure executive buy-in for launching products that improve the admin experience and product adoption across the Zoom platform.

Owning key success KPIs to demonstrate impact on business and customer experience.

Presenting product strategies and updates to executive staff.

What we’re looking for

10+ years of proven experience as a senior product leader in enterprise software or SaaS products

Have technical expertise with understanding of full-stack development (backend and frontend); experience with Roles Based Access Control

Have the ability to develop and communicate product vision and strategy effectively

Have deep experience in Admin workflows, APIs & enterprise customer management

Have experience in managing complex product portfolios and roadmaps

Have a track record of successfully launching products and features in a dynamic environment

Have excellent communication and presentation skills, with the ability to influence executives and stakeholders

Salary Range or On Target Earnings

Minimum : $124000,00

Maximum : $271200,00

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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