Lead Specialist, Logistics - IMDL

Intermodal Lead Specialist

Coyote Logistics has been acquired by RXO. RXO is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C.

The Lead Specialist is responsible for executing daily activities of Intermodal freight including all aspects of customer and carrier needs. Lead Specialists focus on account growth and efficiency by fostering strong relationships and understanding customer commitments, as well as developing and maintaining relationships with drayage and railroad partners. A Lead Specialist performs load management, tracks and manages container dwell, and ensures service quality while aiming to maximize profitability.

Essential Functions

• Account Assignment & Knowledge : Execute daily operations for assigned intermodal accounts, understanding their growth strategies, goals, and contractual agreements.
• Load Management : Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly.
• Customer Support : Provide exceptional customer service by responding to inquiries, updating clients on load status, and resolving any issues or concerns promptly and professionally.
• Communication : Communicate effectively and timely with both internal teams and external partners, using the appropriate channels.
• Relationship Development : Develop strong working relationships with both customer contacts and drayage and rail partners.
• Cross-Department Collaboration : Work closely with internal teams to ensure smooth coordination and communication across all logistics functions.
• Problem Solving & Issue Resolution : Identify and resolve issues related to freight movement and update and manage incidents and accessorials to maximize profit.
• Teamwork : Actively work to achieve team goals. Assist in supporting workload for teammates while out of office.

Starting Pay : $58,000 plus bonus eligibility

Application window closes : Thursday, October 2nd

Coyote will not consider candidates from Colorado, Washington, Nevada, New York, Connecticut, Maryland, Rhode Island, or California for this opening. Due to Pay Transparency laws, candidates from these states must apply in-state to ensure compliance.

Do Well, Be Well

Important Notice to US Applicants : Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.