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Quality Assurance Specialist - Weatherford

Quality Assurance Specialist - Weatherford

Career TEAMDallas, TX, US
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Quality Assurance Specialist - Weatherford

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Career Team is seeking a Support Services Coordinator to manage and deliver supportive service resources for workforce development programs in North Central Texas Service Area. This role will ensure participants have access to the essential resources needed to overcome barriers and achieve successful outcomes in employment and training. The Support Services Coordinator will be responsible for tracking requests, distributing assistance, maintaining compliance with funding guidelines, and partnering with case managers and program staff to ensure services are delivered efficiently and equitably. This position reports directly to the Quality Assurance Manager.

Your Impact on Career Team's Success :

  • Serve as the primary point of contact for participant support services including transportation, childcare, work-related tools, uniforms, and other eligible resources
  • Collaborate with Career Advisors to assess participant needs and determine eligibility for supportive services based on funding requirements
  • Maintain accurate and up-to-date records for all supportive service requests, approvals, and distributions in accordance with local, state, and federal guidelines
  • Ensure timely processing of support service requests and communicate with participants to confirm delivery and resolve issues
  • Track budgets and allocations to ensure support service funds are spent efficiently and within approved limits
  • Generate reports and dashboards to analyze service utilization and impact across programs
  • Assist in the development of support services policies and procedures and ensure compliance with WIOA, TANF, SNAP, or other funding streams
  • Act as a liaison between Career TEAM, community partners, and vendors to facilitate access to external resources
  • Provide training and technical assistance to staff on proper documentation, eligibility criteria, and service coordination best practices
  • Uphold confidentiality and high ethical standards in all participant interactions and data handling
  • Approach each day and task with a "ZAG" mindset
  • Other duties and special projects as assigned

The Ideal Qualifications for this Position Include :

  • A Bachelor's degree in Social Work, Public Administration, Business, or a related field
  • 2+ years of experience in supportive service coordination, case management, workforce development, or related roles
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines
  • Excellent communication and customer service skills, with the ability to interact compassionately and professionally with participants and staff
  • High level of attention to detail and accuracy in documentation and data entry
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn program-specific databases and systems
  • Familiarity with local community resources, support networks, and public assistance programs
  • A Valid Driver's License and ability to travel locally as needed

    • Additional Skills / Knowledge Career Team Would Love for This Role :

  • Bilingual or multilingual capabilities
  • Knowledge of WIOA, TANF, SNAP, or other workforce development funding streams
  • Experience working with individuals experiencing barriers to employment
  • Understanding of trauma-informed care, equity-centered service delivery, or whole-family approaches
  • Strong problem-solving skills and a proactive, resourceful mindset

    • Employment Type : Full-Time, Exempt Employee

    Job Site : Onsite

    Salary : $45,000 - $48,000 / yr

    Travel : 25% travel within the region

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