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Merchant Services Representative

Merchant Services Representative

DawsonSan Diego, CA, US
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Job Description

Job Description

Merchant Services Representative

Payment Processing

$21.00 per hour

Temp to Hire

Schedule Below

San Diego, California (onsite)

Schedule :

  • One day a weekend is needed, that can be flexible if the preference is to work Saturday or Sunday, so the two different schedule options are below :

Sundays from 8 : 00a-4 : 30p, Monday through Thursday 9 : 30a-6 : 00p, off Friday and Saturday

  • Off Sunday and Monday, Tuesdays through Friday 9 : 30am-6pm and Saturdays 10 : 30a-7 : 00p

    • What the position offers :

  • After being hired on, the following benefits are offered :

    • Competitive salary

  • Single and Family Health Insurance plans, including Dental and Vision coverage
  • Short-Term and Long-Term disability
  • Matching 401(k)
  • Competitive Paid Time Off

    • What you’ll be doing :

  • Educate merchants on the services offered and the status of collection accounts
  • Provide in-depth product support to clients by resolving incoming inquiries
  • Respond to customer product inquiries via telephone or in written internet-based email

    • In the phone queue all day but does take turns and get off the phones to do emails

  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
  • Troubleshoot problems with malfunctioning equipment or software applications and recommends corrective action
  • Document customer information and recurring technical issues to support product quality programs and product development

    • Who we’re looking for :

  • 1-3 years of customer service experience
  • Bachelor’s degree preferred
  • Experience using CRM systems such as NetSuite or Salesforce
  • Prior banking or finance related experiences
  • Organizational and time management skills required
  • Self-starter with proven ability to work independently
  • Extremely comfortable working with computers and a variety of applications
  • Excellent oral and written communications skills
  • Strong problem-solving skills

    • #INDCSR

    #ZR

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    Merchant • San Diego, CA, US

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